Many families in Pakistan rely on the Benazir Income Support Programme (BISP) for essential financial aid. But recently, a growing number of people have reported unfair deductions from their payments under BISP 8171 Kafalat and Taleemi Wazaif. This is not only wrong but also completely against BISP rules. The good news? You can report these deductions and recover your full amount through a simple process.
If you’re one of the many facing this issue, don’t worry. Here’s a simple, step-by-step guide on how to file a complaint and get your rightful payment back—no confusion, no stress.
Why Are BISP Deductions Happening and What’s Being Done?
Unfortunately, some agents or local staff members are cutting money from the payments of poor families. These deductions are illegal. BISP has made it very clear: no one is allowed to take a single rupee from your payment.
To protect beneficiaries, BISP has introduced a transparent complaint system. If someone cuts your payment, you can report them, and if your complaint is valid, BISP will give your money back and punish the responsible person.
This is a big step toward fairness and ensuring that every rupee reaches the people who need it most.
Option 1: File a Complaint at BISP Tehsil Office (Step-by-Step)
If you’re comfortable visiting a BISP office, this is the most direct way to make a complaint:
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Visit the Nearest Tehsil Office: Go to the closest BISP Tehsil Office in your area. These are available in most districts.
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Meet the Assistant Director or Complaint Officer: Share your issue honestly. Mention how much money was deducted and when it happened.
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Request the Complaint Form: This is a simple form where you fill in your basic details.
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Fill in All Required Info:
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Your Name
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CNIC Number
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Mobile Number (registered with BISP)
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Payment location (where you received the payment)
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Exact deducted amount
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Submit the Form: Once the form is completed, give it back to the office staff.
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Wait for BISP to Verify: If your complaint is found to be correct, BISP will refund your deducted money. They may also take legal action against the agent.
This process is designed to be easy—even if you’re not educated. Just ask any BISP staff member at the office for help, and they’ll guide you.
Option 2: Call the BISP Helpline from Home
Can’t go to the Tehsil Office? No problem—you can still report your complaint from home using the official helpline:
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Dial 0800-26477: This is BISP’s toll-free helpline number.
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Use Your Registered Mobile Number: Make sure the mobile number you’re calling from is the one registered with BISP.
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Provide Your CNIC Number: This is required to verify your identity.
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Explain Your Issue Clearly: Describe what happened, how much was deducted, and from where.
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Wait for Confirmation: Your complaint will be recorded and forwarded for investigation.
The helpline is a quick and easy way to raise your voice, especially if you live in a remote area.
Helpful Tips to Avoid Problems During the Complaint Process
Filing a complaint is simple, but following these tips can make it even easier:
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Always Carry Original CNIC: Whether you’re going to the office or calling from home, your CNIC is your ID.
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Use a Registered Mobile Number: Only complaints made from registered numbers are processed.
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Ask for Assistance: If you’re unsure how to fill out a form or explain your issue, just ask a BISP staff member. They’re trained to help you.
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Keep Your Documents Ready: If you’ve taken a photo or have a receipt showing the payment deduction, keep it safe. It can help speed up your case.
Know Your Rights – Don’t Let Anyone Steal Your Payment
You worked hard to register for BISP. You waited in line. You followed all the rules. So you deserve to receive every rupee without any unfair cuts. BISP is a program for the poor, and no one—absolutely no one—has the right to take advantage of you.
Always report suspicious behavior. Whether it’s a shopkeeper, agent, or staff member asking for money, say no and take action. Your silence encourages fraud, but your complaint brings change.
Conclusion: Take Action and Get What You Deserve
The BISP 8171 program is here to help you, not to cause more problems. If someone is cutting your payment, don’t stay quiet. Use the simple steps in this guide to report it—either visit a BISP Tehsil Office or call the helpline at 0800-26477.
Remember: the sooner you report it, the faster you’ll get your money back.
Stay strong, stay alert, and always protect your rights.
FAQs
1. Can I complain without a CNIC?
No, you must have your original CNIC to register a complaint, whether at the office or on the phone.
2. Is the BISP complaint process free?
Yes, both visiting the Tehsil Office and calling the helpline are completely free.
3. How long does it take to solve a complaint?
Most complaints are resolved within a few days to a couple of weeks, depending on verification.
4. Can I get help at the BISP office if I can’t read or write?
Yes, staff are available to assist you with filling forms and understanding the process.
5. What happens if my complaint is false?
False complaints can lead to delays or even a warning, so only file if you have a real issue.
